Yes. Our jewellery features diamonds certified by the International Gemological Institute (IGI). Every purchase includes a certificate of authenticity that verifies the quality and grading of the diamonds.
Q2. Do you follow ethical and sustainable practices?
Absolutely. All our materials are responsibly sourced. Our diamonds, coloured gemstones, and gold are conflict-free, and we collaborate only with partners who uphold strong ethical and sustainability standards
Q3. Do you provide quality certifications for your jewellery?
Yes. All gold jewellery is BIS hallmarked, meeting the standards set by the Bureau of Indian Standards. Diamond jewellery comes with an IGI certificate that confirms the quality and grading of the diamonds. Each piece also includes a Meroh Certificate of Authenticity, confirming the craftsmanship and materials used
Placing Orders & Sizing
Q4. How do I find my ring or bangle size?
You can refer to our sizing guides available on our website: ● Ring Size Guide ● Bangle Size Guide
You can also request a virtual size consultation or reach out to us on WhatsApp or
Email for assistance in measuring accurately at home.
Q5. What if my ring or bangle size is not available?
If your required ring or bangle size is not listed in our available options, you may request a
different size by contacting us directly. Extra charges may incur
Q6. How can I place an order?
You can place the order directly from our website www.meroh.in, or connect with us on WhatsApp or Instagram. Your order is confirmed upon full payment.
Q7. Can I gift Meroh Jewellery?
Yes! Every order comes in signature Meroh packaging. You can also include a personalised message by contacting us after placing your order
Shipping & Delivery
Q8. Do you ship across India and internationally?
Yes. We ship all across India through Sequel Logistics, a trusted partner for secure and
insured jewellery delivery. For international delivery locations, please contact us directly to
check availability and arrange shipping.
Q9. Is my package insured during shipping?
Yes. All orders are shipped through Sequel Logistics, our trusted partner for secure and
insured jewellery transportation. Every shipment is covered by insurance, and OTP
verification is mandatory—your package will only be handed over after successful
verification.
Q10. How long will delivery take?
Each piece is manufactured on order, so please allow 20–25 days for dispatch. Real-time tracking updates will be shared via WhatsApp/Email once your order is shipped.
Order Changes, Returns & Repairs
Q11. Can I cancel or modify my order?
Yes, but only within 48 hours of placing your order. During this period, you may request a
cancellation, address update, or make any other modifications to your order. Refunds for
cancellations will be processed to your original payment method. After 48 hours, all sales are
final, and we will be unable to accommodate any changes. Cancellations must be made
through the website only.
Q12. Do you offer returns or exchanges?
We do not accept returns or exchanges, except in the rare case of:
● A wrong product was delivered, or
● Damage during transit
In such cases, please contact us within 24 hours of delivery. You must provide clear pictures,
a detailed description of the issue, and your order number. Once the issue is inspected and
verified, a refund or replacement will be processed. You will be required to return the
product, for which we will share detailed return shipping instructions. Refunds, if approved,
will be processed within 7–10 business days to your original payment method.
Q13. Can I get my jewellery resized or repaired?
We offer resizing services for rings and bangles on a case-by-case basis, and repair
services for all Meroh jewellery—both available at an additional charge. For any other
information regarding pricing or pickup arrangements, please contact our support team.
Jewellery Care
Q14. How should I care for my jewellery?
To maintain the brilliance and longevity of your Meroh Jewellery, please follow these care tips:
1. Handling & Storage
● Store each piece in its original Meroh box or a soft pouch to prevent scratches.
● Keep jewellery away from direct sunlight, extreme temperatures, and moisture.
2. Wearing Tips
● Avoid contact with perfumes, lotions, hairsprays, and household chemicals.
● Put on your jewellery last when getting ready, and remove it before sleeping, bathing, or exercising.
3. Cleaning Instructions
● Wipe gently with a soft, lint-free cloth after each wear to remove oils and residue.
● For deeper cleaning, you can send your jewellery to us—professional care is
available at an additional charge.
For detailed instructions, please refer to our Jewellery Care Guide.
Payments & Security
Q15. What payment methods are accepted?
We accept full payment upfront via Razorpay only. Installment or partial payment options are
not available.
Q16. Is my payment information secure?
Yes. All payments on our website are processed through Razorpay, a trusted and secure payment gateway. Your financial data is encrypted and protected with industry-standard security measures.
Q17. Do you offer EMI or partial payments?
No. We accept full payment up front only. Installments or partial payments are not available.
Q18. Will I receive a payment confirmation?
Yes. Once your payment is successfully processed, you will receive an order and payment confirmation via email and WhatsApp.
Q19. Do you accept Cash on Delivery?
No. We do not offer Cash on Delivery. All orders must be paid in full at the time of purchase.
Consultation & Support
Q20. How do I book a consultation?
You can book a virtual consultation or a private in-person appointment by contacting us through our website, WhatsApp, or Instagram. Our team will guide you through design selections, gifting ideas, or sizing help.
Q21. How can I reach your customer care team?
We’re happy to help via:
Email: contact@meroh.in
WhatsApp: Available through our website
Instagram: @meroh.in
Customer support is available Monday to Saturday, 10 AM – 7 PM IST.
